FAQs

Where are you located? 

That Wig Life is an online store only, based in Jacksonville, Fl.


What if I live in Jax, FL. Can I pick up my order?

Currently there is no pick-up option for online orders.


Can I provide my own hair?

Not at this time  


What is your turnaround time?

All wigs are made to order. Please allow 7 to 10 business days for processing and shipping. 


Do you have any wigs already made?

Ready to wear wigs are coming soon, stay tuned!


Do you offer coloring services?

Currently we do not offer coloring services, however we will sell some Ready to Wear wig units that are already colored.


Do you customize other wigs?

Currently we do not customize any other wigs besides our own.


I am new to this wig life, what kind of wig do you recommend?

For beginners I would recommend the ready to wear Closure Wig. Closure Wigs are completely glue-less; you literally can throw them on and go! If you are used to sew-ins with a leave out, I would recommend a U-Part wig. A U-part wig can be clipped or sewn down to give you the traditional sew in look that you are used to. It just saves you 2-3 hours of sitting time.


What is your refund policy?

Due to the nature of the product all sales are FINAL and NO refunds will be issued.If there is an issue with the product please contact us within 7 days of your purchase and we will try our best to accommodate you.